*Please read through our returns policy carefully as you are agreeing to this when you make a purchase with us*
If you are not completely happy with your purchase, we accept returns within 14 days (for Australian orders) and 30 days (for international orders) from the day of delivery for a Store Credit.
If we have received your returned item after the return timeframe, your return cannot be accepted. We are unable to provide any exchange or reimbursement for the delayed returns. To have your item returned back to you, you will need to provide us with a return label (at your cost).
In accordance with Australian Consumer Law, we are not required to offer a refund for sizing, fit, or change of mind on returns. For example, consumer guarantees do not apply if you got what you asked for but simply changed your mind, decided you did not like the purchase, or had no use for it.
If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. The Store Credits expire within 12 months and can be used on any item/s on our website.
Please note, that Kameli Boutique does not cover the cost of returns. For AU customers, you have the option to choose a pre-paid returns label ($10 AUD). For international customers, you will need to visit a local post office in order to return the items.
FREE AUSTRALIA POST EXPRESS SHIPPING for AUSTRALIAN orders over $120
For orders less than $120:
a flat rate of $12.00 for Express Shipping 1-2 business days
a flat rate of $8.95 for Standard Shipping 3-5 business days
New Zealand
FREE EXPRESS SHIPPING for orders more than $150 AUD
For orders less than $150 AUD:
Express shipping (2-7 business days): $18 AUD
USA
FREE SHIPPING via Australia Post for orders more than $180 AUD
For orders less than $180 AUD:
DHL Express shipping (2-7 business days): $38 AUD
Australia Post Express Shipping | USPS (3-11 business days): $33 AUD
Australia Post Standard shipping | USPS (7 - 15 business days): $20 AUD
CANADA
FREE SHIPPING for orders more than $180 AUD
For orders less than $180 AUD:
DHL Express Shipping (2-7 business days): $38 AUD
Australia Post Express shipping (3-11 business days): $33 AUD
Standard shipping (7 - 15 business days): $20 AUD
REST OF WORLD
FREE SHIPPING for orders more than $250 AUD
For orders less than $250 AUD:
Express Shipping (2-11 business days): $35 AUD
Depending on your location, your order will be dispatched either via Australia Post Express (3-11 business days) or DHL Express (2-7 business days)
Standard shipping (7 - 15 business days): $23 AUD
The timeframes we provided are not guaranteed as there may be possible delays due to unforeseen circumstances.
*The delivery estimates should be used as a guide only*
International Custom Charges & Taxes
The shipping fee is the courier fee we pay to transport the package to the destination. If your order is eligible for free express shipping, that does not mean the customs charges and taxes are free.
All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
If a customer rejects to pay these additional charges, the package will be abandoned by our courier and Kameli Boutique is not responsible for the handling of abandoned packages.
Customs authorities are required by law that we state the value of your order directly on the package. Customs agents have the right to release or deny the release of your package and, in rare cases, they may also delay or reject delivery.
Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country.
Please contact your local customs office to find out what the customs and duty charges may be before placing your order.
By placing your order from Kameli Boutique, you are responsible for the charges involved to pay to receive your parcel.
