SHIPPING & HANDLING POLICY

 *Please read through our shipping & handling policy carefully as you are agreeing to this when you make a purchase with us*

Colours depicted should be used as a guide only as some fabrics and materials may appear different depending on lighting conditions, resulting in colour variations shown on the website.

When placing an order, you must provide Kameli Boutique with accurate information to ensure the accuracy of your order. If the wrong address is entered, Kameli Boutique is not obliged to re-send your order at our own cost. Please note we do not ship to BO POX or Parcel Lockers.

- ORDER PROCESSING - 
Orders that are placed before 8am (AEST) Monday - Friday (excluding public holidays in VIC) will be dispatched on the same day. Please note express shipping does not mean express dispatch.

*Awaiting Fulfilment means your order has been successfully placed is is waiting to be sent out to you.

Customers will be provided with tracking numbers once orders are shipped out. Once your parcel leaves our warehouse, it is in the care of the courier. In the rare case that your parcel goes missing whilst it is with the courier, Kameli Boutique takes no responsibility. If this does happen to you, please contact Australia Post / DHL.

- CANCELLATION -

If your order has already processed, we are unable to cancel the order or make any changes as our warehouse team will have already started processing your order and it can take up to 2 business days for our customer service team to respond to your email.

Orders may be cancelled at any time due to an inability to authorise a payment, insufficient stock, suspicion of fraudulent intent or any other reason deemed appropriate by Kameli Boutique. In addition, Kameli Boutique reserves the right to decline or cancel any such orders.

- POSTAL DELAYS -

We are unable to cancel/ refund your orders for any postal delays. The timeframes we provided are not guaranteed as there may be a possible delays due to unforeseen circumstances.

INTERNATIONAL CUSTOMS CHARGES + TAXES -

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
If a customer rejects to pay these additional charges, the package will be abandoned by our courier and Kameli Boutique is not responsible for the handling of abandoned packages.
Customs authorities are required by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country.

Please contact your local customs office to find out what the customs and duty charges may be before placing your order.  
By placing your order from Kameli Boutique, you are responsible for charges involved to pay to receive your parcel. 
- DELIVERY TIME -

We do our best to ensure the timely delivery of all orders. Please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

Please allow extra time for your orders to be dispatched during sale and holiday periods - We sincerely apologise for the inconvenience!

 

- SHIPPING -

AUSTRALIAN ORDERS

FREE EXPRESS SHIPPING for AUSTRALIAN orders over $80 

ORDERS UNDER $80
a flat rate of $8.95 for Standard Shipping 3-5 business days
a flat rate of $12.00 for Express Shipping 1-3 business days
All domestic orders are shipped via Australia Post 
Please note that Kameli Boutique is not responsible for any loss or theft occurring during delivery.
INTERNATIONAL ORDERS
For all International orders, due to recent COVID-19 issues, there may be delays with the standard shipping option. We highly recommend to place your order with the express shipping method as they usually get delivered within 2-7 business days.
Depending on the designated country and shipping method, your order will be shipped either with Australia Post or DHL.
Estimated delivery time is from the date the order was shipped, not necessarily the date of the order - We do our best to ensure the timely delivery of all orders. Please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
Please note that Kameli Boutique is not responsible for any loss or theft occurring during delivery.
 
- STANDARD SHIPPING COST -
The delivery cost is a flat rate per order. All charges are in Australian Dollars.

COUNTRY

COST (AUD)

DELIVERY TIME (BUSINESS DAYS)

NEW ZEALAND

 

$15 FOR ORDERS LESS THAN $120

6 - 10 DAYS

USA

CANADA

 

$20 FOR ORDERS LESS THAN $200

6 - 10 DAYS

BELGIUM, DENMARK, FRANCE, GERMANY, IRELAND, ITALY, NETHERLANDS, SWEDEN, SWITZERLAND, UNITED KINGDOM
$25 FOR ORDERS LESS THAN $250

 

6 - 10 DAYS

Customers in more rural areas can take more time

JAPAN, HONG KONG, SINGAPORE, SOUTH KOREA

 

$25 FOR ORDERS LESS THAN $250

 

6 - 10 DAYS

Customers in more rural areas can take more time

 

REST OF WORLD

 

FREE STANDARD SHIPPING FOR ORDERS MORE THAN $250

$30 FOR ORDERS LESS THAN $250

 

6 - 10 DAYS

Customers in more rural areas can take more time

- EXPRESS SHIPPING COST -
The delivery cost is a flat rate per order. All charges are in Australian Dollars. 

COUNTRY

COST (AUD)

DELIVERY TIME (BUSINESS DAYS)

NEW ZEALAND

 

FREE EXRESS SHIPPING FOR ORDERS MORE THN $120

$25 FOR ORDERS LESS THAN $120

1 - 7 DAYS

Customers in more rural areas can take 3 - 7 DAYS

USA

CANADA

 

FREE EXRESS SHIPPING FOR ORDERS MORE THN $200

$30 FOR ORDERS LESS THAN $200

2 - 7 DAYS

Customers in more rural areas can take 3 - 7 DAYS

BELGIUM, DENMARK, FRANCE, GERMANY, IRELAND, ITALY, NETHERLANDS, SWEDEN, SWITZERLAND, UNITED KINGDOM

 

FREE EXRESS SHIPPING FOR ORDERS MORE THN $250

$35 FOR ORDERS LESS THAN $250

2 - 7 DAYS

Customers in more rural areas can take 3 - 7 DAYS

JAPAN, HONG KONG, SINGAPORE, SOUTH KOREA

 

FREE EXRESS SHIPPING FOR ORDERS MORE THN $250

$35 FOR ORDERS LESS THAN $250

 

2 - 7 DAYS

Customers in more rural areas can take 3 - 7 DAYS

REST OF WORLD

 

 

$45

 

 

2 - 7 DAYS

Customers in more rural areas can take 3 - 7 DAYS

 

 
- TRACKING -
Once your order has been dispatched, you should receive an email from Australia Post with your tracking details - Please allow up to 24 hours for your tracking information to show.